The USA Patriot Store is committed to excellence in all that we do, especially customer service.

Unfortunately (because we’re human, too!) there may be situations where an order could be inaccurate, incomplete or damaged by mistake. We also realise that, for whatever reason, products may fail to meet your expectations. We have developed the following guidelines for these situations:

Damaged Products

If you receive a product from us that is damaged, please inform us so a replacement may be sent. Please do not return defective items unless requested. Shipping fees for defective items returned without our request are not eligible for a refund.

Incomplete/Inaccurate Orders

If the order you received from us is incomplete or contains products you did not order, please email us. If your order was incorrectly packed, we will send the correct or missing product as quickly as possible.

Exchanges

In the event that you’d like a different item (or size) than purchased, you may return your order in sellable condition (package well to avoid damage in transit) within 30 days for an even exchange. Please note that in order to receive an even exchange, items must be received in sellable, unaltered condition. 

Please include $5.00, made payable to USA Patriot Store, to cover a portion of the costs to ship the exchange item to you. 

Products must be returned in sellable condition within this time period to receive an exchange. Books must be returned in a box; no envelopes, please. Shirts may be returned in a Tyvek envelope. Postage/shipping fees are not eligible for a refund/exchange.

Returns

In the event that you are dissatisfied with your purchase, you may return your order in sellable condition (package well to avoid damage in transit) within 30 days for a refund, minus a 10% restocking fee.

Products must be returned in sellable condition within this time period to receive a refund. Products must also be shipped in a trackable manner (with tracking number sent to our Customer Service) to qualify for any refund on items that might be lost in return transit.

  • Shirts may be returned in the original packaging.
  • Please note that in order to receive a refund, items must be received in sellable, unaltered condition. Postage/shipping fees are not eligible for a refund.
  • Products must also be shipped in a trackable manner (with tracking number sent to our Customer Service) to qualify for any refund on items that might be lost in return transit.

Ship to:

USA Patriot Store
1776 N Scottsdale Rd
Scottsdale, AZ 85257

Packages returned due to “Refused/Refusal” will incur a $10 fee. Store credit may be issued at the discretion of customer service.

Please note: Audio/Visual and Multimedia resources (DVDs, CDs, DVD-Roms) may be returned for exchange only if unopened; opened Audio/Visual or Multimedia resources are not eligible for a refund due to copyright infringement concerns.

We appreciate your understanding and future business. If you have any questions or comments about how we can improve your experience with The USA Patriot Store, please feel free contact us and let us know.

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